Our Cloud Contact Center Products

LeadNXT’s advanced platform, powered by our hosted contact center, ensures seamless and efficient communication between your business and customers. Now enhanced with WhatsApp API integration and an AI-powered chatbot, we deliver smarter and personalized customer interactions to boost your business growth.

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Boost your brand image and make it easy for customers to connect with you at no cost with a cloud-based Toll-Free Number.

 
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Streamline communication and engage customers with ease using a WhatsApp Business Solutions.

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IVR solution that offers automated call routing, self-service options, and seamless support.

 
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Never miss an opportunity with Missed Call Alert Service—track and respond to effortlessly.

 
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Reach a large audience instantly with Voice Broadcasting, delivering automated messages to engage customers.

 
LeadNXT DashBoard

Get a contact center dashboard with smart features for intelligent monitoring.

A dashboard should be wise and that’s what you get with Servetel. You can easily monitor live agents and check the campaign status and ongoing activities across various departments. Our dashboard features an easy and intuitive menu, so you don’t need any training. Once installed, you are immediately good to go.

Power-Packed Contact Center Features

IVR

Our IVR calling menu enhances customer engagement while reducing the human workload.

Agent Scheduling

Efficiently schedule call routing over IVR to agents based on their availability for optimal coverage.

Call Recording

Record customer conversations for quality control, live monitoring, and performance review.

Call Forwarding

Maximise every business opportunity by forwarding calls to destinations for seamless connectivity.

Number Choices

Choose from a wide pool of numbers offered by Servetel to get one that suits your business.

Call Routing

Ensure quick and easy access to the right department with our call routing feature.

Real Time Analytics

Leverage technology and business intelligence to track performance and analytics in real-time.

Live Call Monitoring

Stay updated on ongoing calls between customers and agents through our remote admin portal.

SMS Alerts

Stay on top of missed and received calls with SMS alerts to remain informed and responsive.

Advantages of LeadNXT Cloud Call Center Solutions

Global coverage with 7+ proactive data centers and strategic partnerships with leading telecom carriers.

5+

Global Data Centers

1600+

Enterprise Customers

120+

Technology Partners

98.9%

Guaranteed Uptime

Benefits of LeadNXT Cloud Call Center for Businesses

Making collaboration and communication easier for agile teams

Hardware-free setup

No special telephone hardware required. Activate TeleCMI cloud call center in 10 mins.

Excellent call quality

Enjoy crystal-clear conversations all time. No call echoes and calls dropping issues.

100% Call encryption

Keep your business conversations private and secure through our end-to-end call encryption.

Remote-ready

Adapt to changing work environments and stay agile with our remote-ready contact center.

2,500+ Businesses Trust LeadNXT’s Cloud Call Center Solutions