Frequently Asked Questions

LeadNXT is India's leading all-in-one business communication and lead management platform. We provide CRM, IVR, WhatsApp Business API, AI Chatbots, and Cloud Call Center solutions to help businesses capture, manage, and convert leads efficiently.

Getting started is simple. Sign up for a free trial, and our onboarding team will help you set up your account, configure your IVR, integrate your lead sources, and train your team. You can be up and running within 24 hours.

LeadNXT offers flexible pricing plans tailored to businesses of all sizes. Plans vary based on the number of users, call minutes, and features required. Contact our sales team for a customized quote based on your specific needs.

Yes! We offer a free trial so you can explore all features before committing. The trial includes access to our CRM, IVR system, and basic calling features. Start your free trial today.

We provide dedicated account managers, 24/7 email and chat support, phone support during business hours, and comprehensive onboarding assistance. Enterprise clients also get priority support with guaranteed response times. Reach us anytime via WhatsApp or our contact page.

Our CRM platform includes lead capture from multiple sources, automated lead distribution, follow-up reminders, pipeline management, detailed analytics and reporting, team performance tracking, and custom fields. It integrates seamlessly with our IVR and WhatsApp solutions.

LeadNXT integrates with all major lead sources including website forms, Facebook Lead Ads, Google Ads, IndiaMART, JustDial, 99acres, MagicBricks, Housing.com, and more. Our lead generation system ensures no lead is ever missed regardless of the source.

Our AI engine analyzes lead behavior, engagement patterns, source quality, and historical data to automatically score and prioritize leads. This helps your sales team focus on the hottest prospects first, increasing conversion rates by up to 40%.

Yes. Our CRM features a visual drag-and-drop pipeline view where you can customize stages, move leads between stages, set automated triggers, and track deal values. You get a clear overview of your entire sales funnel at a glance.

Yes, LeadNXT provides a fully functional mobile app for both Android and iOS. Your team can access leads, make calls, update statuses, and track performance on the go. The app syncs in real time with the web-based CRM.

Cloud telephony replaces traditional phone systems with cloud-based calling infrastructure. With LeadNXT's cloud call center, you get virtual numbers, call routing, IVR, call recording, and analytics without any hardware investment.

Setting up an IVR with LeadNXT is easy using our drag-and-drop IVR flow builder. You can create multi-level menus, set business hours, configure call routing rules, upload custom greetings, and go live within minutes. No technical expertise required.

Yes, all calls are recorded automatically and stored securely in the cloud. You can access, download, and review recordings from the CRM dashboard. Call recordings are invaluable for quality assurance, training, and dispute resolution.

Absolutely. LeadNXT provides toll-free numbers (1800 series) that make it free for your customers to call you. Toll-free numbers build trust and increase call volumes significantly. Visit our IVR service page to learn more.

Yes, we offer virtual numbers for all major Indian cities including Delhi, Mumbai, Bangalore, Chennai, Hyderabad, and more. City-specific numbers help establish a local presence. Combine them with our IVR system for a professional caller experience.

The WhatsApp Business API allows businesses to communicate with customers at scale on WhatsApp. Unlike the regular WhatsApp Business app, the API supports bulk messaging, chatbot integration, automated notifications, and CRM connectivity for teams of any size.

Yes, with LeadNXT's WhatsApp API solution you can send bulk template messages including promotions, order updates, appointment reminders, and more. Messages are sent using pre-approved templates to ensure compliance with WhatsApp's policies.

Yes. LeadNXT lets you deploy AI-powered chatbots directly on WhatsApp. These chatbots can answer FAQs, qualify leads, collect information, share catalogs, and seamlessly hand off to human agents when needed.

As an official WhatsApp Business Solution Provider, LeadNXT handles the entire approval process. Typically, you can get your WhatsApp Business API set up within 24-48 hours. You need a verified Facebook Business Manager account and a phone number not linked to any existing WhatsApp account.

WhatsApp API pricing includes a platform fee and per-conversation charges set by Meta. LeadNXT offers competitive pricing with transparent billing. Contact us for a detailed pricing breakdown based on your expected message volume and use case.

LeadNXT's AI chatbot can handle customer inquiries 24/7, qualify and score leads, book appointments, share product information, collect feedback, and transfer conversations to human agents. It works on your website, WhatsApp, and Facebook Messenger.

Our AI analyzes dozens of data points including lead source, engagement level, response time, and historical patterns to assign a quality score to each lead. This helps your sales team prioritize hot leads, resulting in faster follow-ups and higher conversion rates. Integrated directly into the CRM dashboard.

LeadNXT supports a wide range of automations including automatic lead assignment, follow-up reminders, SMS/WhatsApp notifications on lead events, drip email campaigns, status change triggers, and custom workflows. Configure them from our CRM platform without any coding.

Yes. Our AI and automation suite includes predictive analytics that forecast lead conversion probability, optimal follow-up times, expected deal values, and sales team performance trends. These insights help you make data-driven decisions and optimize your sales strategy.