LeadNXT Assistant
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Streamline citizen services, automate helpline operations, and improve public communication with IVR, CRM, WhatsApp API, and AI-powered solutions built for government departments, PSUs, and municipal bodies.
These are the problems holding government & public sector businesses back. LeadNXT solves every one of them.
Helplines flooded with calls. No automated routing or self-service options for common queries.
Complaints tracked in registers or spreadsheets. No automated status updates or escalation mechanisms.
Government schemes and services not reaching citizens due to limited communication channels.
No data on helpline performance, resolution times, or citizen satisfaction metrics.
Everything you need to capture, convert, and retain customers - all in one platform.
Centralized complaint tracking with auto-assignment, SLA monitoring, escalation rules, and resolution tracking. Citizen history maintained.
Explore CRM →Multi-language IVR for citizen queries. Department-wise routing. Toll-free numbers. Automated status updates for registered complaints.
Explore IVR →Scheme awareness campaigns, document submission via WhatsApp, complaint registration, and status updates to citizens at scale.
Explore WhatsApp →Handle citizen queries 24/7 in multiple languages. Scheme eligibility checks, application status, and FAQ automation without human intervention.
Explore AI →Bulk SMS, voice broadcasting, and WhatsApp campaigns for scheme launches, election notifications, health advisories, and public announcements.
Explore Broadcasting →Automated citizen satisfaction surveys post-service. IVR-based feedback collection. Data-driven insights for service improvement.
Explore Automation →From first enquiry to conversion - in 4 simple steps.
Citizen Calls Helpline/Sends Message
IVR Routes & CRM Logs Complaint
Auto-Assigned to Department
Status Update via WhatsApp/SMS
Tailored workflows for every type of government & public sector business.
Helpline management, grievance redressal, scheme promotion
Civic complaint management, utility billing reminders, public notices
Customer service automation, billing support, outage notifications
Health advisories, vaccination reminders, school admission communication
LeadNXT powers businesses across every major industry.
Quick answers about LeadNXT for Government & Public Sector.
Yes. Our IVR supports Hindi, English, and all major regional languages. Citizens can choose their preferred language at the start of the call.
Yes. Data hosted on secure Indian servers with encryption, access controls, and audit logging. Compliant with government IT security guidelines.
Yes. Citizens can send text, photos, videos, and location pins via WhatsApp. Complaints are automatically logged in CRM with tracking numbers.
Yes. Send automated voice calls to lakhs of citizens for scheme announcements, emergency alerts, health advisories, and election notifications.
Standard deployment takes 2-4 weeks. We offer dedicated project management, custom integration, and training for government implementations.
Start your 7-day free trial* today. No credit card required.