Terms and Conditions

1. Acceptance of Terms

By accessing and using the LeadNXT website (www.leadnxt.com) and its products and services including CRM, Cloud Telephony, IVR, WhatsApp Business API, and related tools, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

LeadNXT provides cloud-based business communication and automation solutions including but not limited to:

• CRM & Lead Management Software
• Cloud Telephony & IVR Solutions
• WhatsApp Business API & Chatbot Automation
• Bulk SMS, Email Marketing & Voice Broadcasting
• Employee Tracking & Field Sales Management
• AI-Powered Lead Scoring & Automation

Service availability, features, and pricing are subject to change. We will notify active users of material changes via email or dashboard notification.

3. User Accounts & Registration

To access our services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at info@leadnxt.com if you suspect unauthorized access.

4. Acceptable Use

You agree to use LeadNXT services only for lawful purposes. You shall not:

• Send unsolicited messages (spam) via our SMS, WhatsApp, or email services
• Violate TRAI regulations for telemarketing and bulk communications
• Use the platform for fraudulent, harassing, or illegal activities
• Attempt to reverse engineer, hack, or disrupt our systems
• Resell or redistribute our services without written authorization

5. Payment Terms

Services are billed as per the pricing plan selected during registration. All fees are in Indian Rupees (INR) unless otherwise stated. Payments are non-refundable except as required by law or our refund policy. Late payments may result in service suspension after 7 days’ notice.

6. Data Privacy & Security

We take data security seriously. Your data is stored on secure Indian data centers with encryption, access controls, and regular security audits. Our handling of personal data is governed by our Privacy Policy. We comply with applicable Indian data protection laws including IT Act, 2000.

7. Intellectual Property

All content, software, designs, logos, and trademarks on this website are the intellectual property of LeadNXT or its licensors. You may not copy, modify, distribute, or create derivative works without our prior written consent.

8. Service Level Agreement (SLA)

LeadNXT commits to 99.9% platform uptime. Scheduled maintenance will be communicated in advance. In case of extended downtime beyond SLA, eligible customers may receive service credits as per their plan terms. SLA does not cover issues caused by third-party services, internet connectivity, or force majeure events.

9. Limitation of Liability

To the maximum extent permitted by law, LeadNXT shall not be liable for any indirect, incidental, special, or consequential damages including loss of revenue, data, or business opportunities arising from use of our services. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

10. Termination

Either party may terminate the service with 30 days’ written notice. We may suspend or terminate your account immediately if you violate these terms. Upon termination, your data will be available for export for 30 days, after which it will be permanently deleted.

11. Governing Law & Disputes

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Noida/Delhi NCR, India. We encourage users to contact us at info@leadnxt.com to resolve issues amicably before pursuing legal action.

12. Changes to Terms

We may update these Terms and Conditions periodically. Material changes will be notified via email to registered users. Continued use of our services after changes constitutes acceptance of the updated terms.